Agents

Everything that agents need to know

flatfair support avatar Daniel avatar Bartosz Alksnin avatar +1
55 articles in this collection
Written by flatfair support, Daniel, Bartosz Alksnin and 1 other
Portal Guide

flatfair's deposit-free listing best practices & guidelines

How to list deposit-free properties
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated yesterday

What are flatfair’s criteria for properties?

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

How to invite a landlord to flatfair

How agents can invite landlords to join flatfair (if applicable).
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to instigate instant referencing for tenants

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

How to create a new flatbond

Setting up a new flatbond from the flatfair portal.
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to create a flatbond for tenancies lasting three years or longer

How to create flatbonds for properties on long tenancies
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

How to create a flatbond for a company let

Using the flatfair portal to create a company let flatbond
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to create a conversion flatbond

Setting up a conversion flatbond from the agent dashboard.
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to change the names of tenants/sharers on a flatbond

How to process a change of sharers, replace or change tenants on a flatbond (in line with changes to the tenancy).
Daniel avatar
Written by Daniel
Updated over a week ago

How to manage leavers

How to remove a tenant(s) from a flatbond if they are leaving the property.
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to extend or renew a flatbond

How to extend a flatbond before its expiry if tenant(s) decides to stay longer.
Daniel avatar
Written by Daniel
Updated over a week ago

How to close a flatbond

Closing a flatbond with or without charges.
Daniel avatar
Written by Daniel
Updated over a week ago

How to close a flatbond without claims

How to close a flatbond upon expiry or at the end of a tenancy without submitting claims for damages or rent arrears against your tenants.
Daniel avatar
Written by Daniel
Updated over a week ago

How to submit a claim

How to submit claims for damages and/or rent arrears against tenants through the flatfair portal.
Daniel avatar
Written by Daniel
Updated over a week ago

How to respond to a counter claim

How to respond to tenants' counter claims
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to raise a dispute

The process of taking a claim to Independent Dispute Resolution.
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Complaints procedure

What to do if something goes wrong
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Definition of flatbond statuses

Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago
Agents FAQs

Q: How do I join flatfair?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Is flatfair safe?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: How much does flatfair cost?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Do I still need to register a deposit?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Can some tenants pay a deposit and others use a flatbond for the same property?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Which types of tenancies are supported by flatfair?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Does flatfair reference tenants?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: What are flatfair's referencing criteria for private tenants?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: What are flatfair's referencing criteria for a company let?

Tenants
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Do permitted occupiers have to become flatfair members?

Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Does flatfair work with companies renting on behalf of employees?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Can international students and professionals rent through flatfair?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: What's the big deal about flatfair's payout terms?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: What criteria must the property fulfil in order to be eligible for flatfair?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Can I earn a referral fee for introducing tenants to flatfair?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: My landlord or tenants did not received their email invitation. What do I do now?

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

Q: How do I monitor my performance?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Can I convert an existing deposit into a flatbond?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: What is a conversion flatbond?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: What is the conversion flatbond criteria?

Daniel avatar
Written by Daniel
Updated over a week ago

Q: My flatbond is not yet active, how can I activate it?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: My flatbond contains errors. What should I do?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: How do I indicate that a tenant (or flatbond) is backed by a guarantor?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: When does a flatbond expire?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: How do you handle deductions for tenants that leave before the end of a tenancy?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q. What is an inventory and why is it advisable to have one?

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

What happens if we want to make a claim against tenants without having had an inventory done?

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

Q: What happens if a landlord wants to submit a claim?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: I made an error when submitting a claim. What should I do?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: What happens if one or more tenants won’t pay for lawful claims?

Landlords
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Who can I complain to if things go wrong?

Agents
flatfair support avatar
Written by flatfair support
Updated over a week ago

Q: What happens in case of a dispute?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Who are the adjudicators who make the decisions regarding a dispute?

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

Q: What is the payment timeline for lawful damages and rent arrears?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Does flatfair have an affiliate program?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago