A: According to European law, a membership may be cancelled up until the commencement date of the tenancy. flatfair will notify you and your agent in any case where tenants cancel their flatfair membership and/or their membership becomes void for non-payment. 

After the commencement date, the tenants can only cancel their membership with explicit written permission from you, the landlord, and after providing proof of a six week deposit payment if they remain at the accommodation. 

We’ll check the status of a membership prior to the release of any keys.

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