A: flatfair is a member of the Property Redress Scheme, which enables you to file a formal complaint if something goes wrong.
The scheme only accepts complaints:
- Eight weeks after you initially contacted flatfair and didn’t receive a response
- Within six months of your last communication with us.
If you're unhappy and want to talk things through with us, please drop us an email at firstname.lastname@example.org or contact us via live chat on our website.