A: Letting agents or landlords may submit proposed charges at the end of a tenancy if they believe the tenants are liable to cover any cost of damages or rent arrears. 

This is what you should expect: 

  • If your landlord or agent wish to submit charges, they'll do so directly through flatfair 
  • You'll receive an email notification of these, along with any supporting evidence
  • You can accept, counter or dispute the charges (Please note: you don't have to pay anything until you've decided on your preferred course of action)
  • If you don't respond within 10 days, flatfair will automatically deem that you have accepted the charges.
  • Once a charge is accepted, you will have five days to complete payment using a card of your choice 
  • Once the charges are resolved, the membership is closed.

Important! Failing to pay for any established and lawful charges will result in legal action being taken against you.

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