If you are satisfied with the returned conditions of the property and that there aren't any late payments, you can close the membership without charges.

To close a membership without charges, follow the steps below:

  1. Log in into your flatfair dashboard
  2. Select the relevant property
  3. Click Close and then select Close Now
  4. To help you avoid accidentally closing a membership, please type the word "close" in the space provided and click Close Now.

Important! Once a membership is closed, it cannot be re-opened, nor can end of tenancy charges be submitted following that. Before closing without charges, please make sure it is the correct property and double-check that no end of tenancy charges are required.

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