A: The payment deadline depends on how tenants respond to your end of tenancy charges. We've outlined several examples below to explain; however, every case has its own unique circumstances and outcome.

Example 1: Tenant accepts end of tenancy charge

  • The red dot represents the point at which the agent submits their end of tenancy charge (in this instance, of £100)
  • The tenants in this example accept the end of tenancy charge and pay four days after it's made
  • 10 days later (our standard period for reviewing and processing payments), on day 14 after the end of tenancy charge is made, the landlord receives payment in full. 

Example 2: Tenant sends counter offer

  • The red dot represents the point at which the agent submits their end of tenancy charge (in this instance, of £100)
  • Two days later, the tenants submit a counter offer of £50 
  • Two days later, on day 4 after the initial end of tenancy charge, the agent accepts the tenant's counter offer
  • 10 days later, on day 14 after the initial end of tenancy charge, the landlord receives payment in full.

Example 3: Tenants don't respond and end of tenancy charge is assigned to flatfair 

  • The red dot represents the point at which the agent submits their end of tenancy charge (in this instance, of £100)
  • By the tenth day, the tenants still haven't responded
  • flatfair automatically charges the £100
  • On day 20, payment is unsuccessful and the landlord assigns the end of tenancy charge to flatfair
  • On day 30, after the end of tenancy charge is made, the landlord receives payment in full. 

Example 4: Tenant raises a dispute and end of tenancy charge is assigned to flatfair

  • The red dot represents the point at which the agent submits their end of tenancy charge (in this instance, of £100)
  • Two days later, the tenants dispute the end of tenancy charge and it goes to Independent Dispute Resolution
  • On day 10 after the end of tenancy charge is made, the independent adjudicator deems the case in the landlord's favour
  • The tenants are invoiced for the £100 but fail to pay
  • On day 20, the landlord assigns the end of tenancy charge to flatfair
  • On day 30, flatfair makes full payment to the landlord.

If there's another example you'd like to discuss, feel free to contact us at support@flatfair.co.uk

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