flatfair aims to provide the best possible experience to all users. We recognise that, occasionally, things do go wrong and we will always try our best to put things right.

How to submit a complaint

You can submit a complaint by contacting our support team – simply email support@flatfair.co.uk

If your issue has not been resolved, or if you are dissatisfied with the outcome, you can always submit a formal complaint to The Property Redress Scheme (PRS), our professional ombudsman.

Submit a complaint with the Property Redress Scheme.

Your complaint will be investigated thoroughly and fairly. The ombudsman will then formulate fair and appropriate outcomes.

Please note: The scheme only accepts complaints:

  • 8 weeks after the complainant initially contacted flatfair and didn’t receive a response
  • Within 6 months of the complainant's last communication with us

If you, your landlord(s) or your tenant(s) are unhappy and want to talk anything through with us, please drop us an email at support@flatfair.co.uk

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