Agents

Everything that agents need to know

flatfair support avatar Daniel avatar Bartosz Alksnin avatar +1
56 articles in this collection
Written by flatfair support, Daniel, Bartosz Alksnin and 1 other
Portal Guide

flatfair's deposit-free listing best practices & guidelines

How to list deposit-free properties
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

What are flatfair’s criteria for properties?

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

How to invite a landlord to flatfair

How agents can invite landlords to join flatfair (if applicable).
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to instigate instant referencing for tenants

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

How to create a flatfair deposit-free membership for tenants

Setting up a new memberships from the flatfair portal.
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to create tenant memberships for tenancies lasting three years or longer

How to create memberships for properties on long tenancies
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

How to create a membership for a company let

Using the flatfair portal to create a company let membership
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to create a conversion membership

Setting up a conversion membership from the agent dashboard.
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to change the names of tenants/process a change of sharers

How to process a change of sharers, replace or change tenants (in line with changes to the tenancy).
Daniel avatar
Written by Daniel
Updated over a week ago

How to manage leavers

How to remove a tenant(s) if they are leaving the property.
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to extend or renew memberships

How to extend membership before tenancy expiry if tenant(s) decides to stay longer.
Daniel avatar
Written by Daniel
Updated over a week ago

How to close a membership

Closing a membership with or without charges.
Daniel avatar
Written by Daniel
Updated over a week ago

How to close a membership without end of tenancy charges

How to close a membership without submitting charges for damages or rent arrears against your tenants.
Daniel avatar
Written by Daniel
Updated over a week ago

How to submit a end of tenancy charges

How to submit charges for damages and/or rent arrears against tenants through the flatfair portal.
Daniel avatar
Written by Daniel
Updated over a week ago

How to respond to a counter charge

How to respond to tenants' counter charge
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

How to raise a dispute

The process of taking end of tenancy charges to Independent Dispute Resolution.
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Complaints procedure

What to do if something goes wrong
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Definition of membership statuses

Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago
Agents FAQs

Q: How do I join flatfair?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Is flatfair safe?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: How much does flatfair cost?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Do I still need to register a deposit?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Can some tenants pay a deposit and others use flatfair for the same property?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Which types of tenancies are supported by flatfair?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Does flatfair reference tenants?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: What are flatfair's referencing criteria for private tenants?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: What are flatfair's referencing criteria for a company let?

Tenants
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Do permitted occupiers have to become flatfair members?

Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Does flatfair work with companies renting on behalf of employees?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Can international students and professionals become flatfair members?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: What's the big deal about flatfair's payout terms?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: What criteria must the property fulfil in order to be eligible for flatfair?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Can I earn a referral fee for introducing tenants to flatfair?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: My landlord or tenants did not received their email invitation. What do I do now?

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

Q: How do I monitor my performance?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: Can I convert an existing deposit with flatfair

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: What is a conversion membership?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: What is the conversion membership criteria?

Daniel avatar
Written by Daniel
Updated over a week ago

Q: The tenant membership is not yet active, how can I activate it?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: The membership contains errors. What should I do?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: How do I indicate that a tenant is backed by a guarantor?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: When does membership expire?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: How do you handle deductions for tenants that leave before the end of a tenancy?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q. What is an inventory and why is it advisable to have one?

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

What happens if we want to raise end of tenancy charges against tenants without having had an inventory done?

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

Q: What happens if a landlord wants to submit end of tenancy charges?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: I made an error when submitting end of tenancy charges. What should I do?

Agents
Bartosz Alksnin avatar
Written by Bartosz Alksnin
Updated over a week ago

Q: What happens if one or more tenants won’t pay for end of tenancy charges?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Who can I complain to if things go wrong?

Agents
flatfair support avatar
Written by flatfair support
Updated over a week ago

Q: What happens in case of a dispute?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Who are the adjudicators who make the decisions regarding a dispute?

Agents
Amy Myles avatar
Written by Amy Myles
Updated over a week ago

Q: What is the payment timeline for lawful damages and rent arrears?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago

Q: Does flatfair have an affiliate program?

Agents
Daniel avatar
Written by Daniel
Updated over a week ago